What is an AI conversation copilot?

An AI conversation copilot is a tool that analyzes your conversations in real time and provides live coaching tips, tone detection, smart suggestions, and actionable insights. Tonvo works during calls on Discord, Zoom, Google Meet, and other platforms to help you communicate more effectively.

Does Tonvo work during live calls?

Yes, Tonvo works in real time during live calls. It captures audio from your microphone and system audio (Discord, Zoom, Meet), transcribes the conversation, and provides instant coaching tips, tone analysis, and smart suggestions while you speak.

How does Tonvo analyze conversations?

Tonvo uses a multi-step AI pipeline: (1) Real-time audio transcription with speaker separation, (2) Tone and emotion detection using Claude AI, (3) Conversation signal detection (objections, opportunities, hesitation), (4) Live coaching suggestions, (5) Quality and engagement scoring. It also analyzes screen content for additional context.

Is Tonvo free to use?

Yes, Tonvo offers a free plan with 3 sessions per month including real-time tone analysis and basic suggestions. The Pro plan at $19/month (or $182/year with 20% off) unlocks unlimited sessions, advanced AI coaching, screen analysis, and full session history.

What languages does Tonvo support?

Tonvo supports 10 languages: English, French, Spanish, German, Portuguese, Italian, Dutch, Chinese, Japanese, and Korean. Both the interface and conversation analysis work across all supported languages with automatic detection.

Is my conversation data secure?

Tonvo takes privacy seriously. All conversation data is encrypted in transit and at rest. Audio is processed in real time and not permanently stored. We never sell or share your data with third parties. See our Privacy Policy for full details.

Can other people see the AI copilot during screen sharing?

Tonvo opens the copilot in a separate browser window. When you share a specific application window (like Discord or Zoom) instead of your entire screen, the copilot window remains invisible to other participants. This makes it perfect for sales calls and interviews.

What is conversation signal detection?

Conversation signal detection is Tonvo's AI feature that identifies key moments during a call: objections from the other person, opportunities to close, hesitation, agreement, and important questions. Each signal is highlighted in real time so you can react immediately.

Customer Success

Detect At-Risk Accounts Before They Churn

Tonvo monitors tone and sentiment on every customer call, alerting your CS team to frustration signals so they can course-correct in real time.

27%

Reduction in voluntary churn reported by beta CS teams

4.1x

More at-risk accounts identified before renewal deadline

89%

CS reps say Tonvo prompts improved difficult conversations

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Challenges You Face

Subtle frustration signals go unnoticed until the customer files a cancellation
QBRs lack objective data on how customers truly feel about the product
CS managers cannot monitor every call across a growing book of business
Post-call notes are subjective and miss critical sentiment context

How It Works

Turn Every Customer Call into a Retention Signal

Tonvo joins your Zoom, Meet, or Discord calls and continuously scores each participant's tone and engagement. When sentiment dips below a configurable threshold, your CS rep receives a discreet coaching nudge with de-escalation strategies. After the session, the sentiment timeline feeds into account health dashboards so leadership can prioritize at-risk accounts with confidence.

Features That Matter for Customer Success

Sentiment Health Score

Each call generates a composite sentiment score that rolls up into an account health timeline visible to CS leadership.

De-escalation Prompts

Real-time suggestions help CS reps acknowledge frustration and steer the conversation toward resolution.

Multi-Speaker Analysis

Independently tracks tone for every participant, isolating who is dissatisfied and why.

Renewal Risk Reports

Aggregate sentiment data across calls to flag accounts approaching renewal with declining satisfaction.

Related Use Cases

customer support tone detection team meeting engagement tracking remote meeting communication

Frequently Asked Questions

How does Tonvo help CS teams reduce churn?

Tonvo analyzes tone and sentiment during live customer calls. When frustration or disengagement is detected, your CS manager receives a real-time alert with suggested de-escalation language, allowing them to save the relationship before it deteriorates.

Can Tonvo track customer sentiment over multiple sessions?

Yes. Post-session analytics are stored per account, letting CS teams view sentiment trends across renewal cycles and QBRs to identify accounts trending toward churn.

Does Tonvo work for both 1:1 and group customer calls?

Absolutely. Tonvo supports multi-participant calls on Zoom, Meet, and Discord, analyzing each speaker's tone independently so you know exactly where dissatisfaction originates.

What pricing plan do CS teams typically choose?

Most CS teams start with the Team plan at $49/user/mo for shared analytics and account-level sentiment tracking. Individual CSMs can trial the Free plan (3 sessions/mo) first.

Related Resources

Use Case

Customer Support Tone Detection

Feature

Sentiment Analysis

Industry

SaaS Sales Teams

Guide

Reduce Churn Guide

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