What is an AI conversation copilot?

An AI conversation copilot is a tool that analyzes your conversations in real time and provides live coaching tips, tone detection, smart suggestions, and actionable insights. Tonvo works during calls on Discord, Zoom, Google Meet, and other platforms to help you communicate more effectively.

Does Tonvo work during live calls?

Yes, Tonvo works in real time during live calls. It captures audio from your microphone and system audio (Discord, Zoom, Meet), transcribes the conversation, and provides instant coaching tips, tone analysis, and smart suggestions while you speak.

How does Tonvo analyze conversations?

Tonvo uses a multi-step AI pipeline: (1) Real-time audio transcription with speaker separation, (2) Tone and emotion detection using Claude AI, (3) Conversation signal detection (objections, opportunities, hesitation), (4) Live coaching suggestions, (5) Quality and engagement scoring. It also analyzes screen content for additional context.

Is Tonvo free to use?

Yes, Tonvo offers a free plan with 3 sessions per month including real-time tone analysis and basic suggestions. The Pro plan at $19/month (or $182/year with 20% off) unlocks unlimited sessions, advanced AI coaching, screen analysis, and full session history.

What languages does Tonvo support?

Tonvo supports 10 languages: English, French, Spanish, German, Portuguese, Italian, Dutch, Chinese, Japanese, and Korean. Both the interface and conversation analysis work across all supported languages with automatic detection.

Is my conversation data secure?

Tonvo takes privacy seriously. All conversation data is encrypted in transit and at rest. Audio is processed in real time and not permanently stored. We never sell or share your data with third parties. See our Privacy Policy for full details.

Can other people see the AI copilot during screen sharing?

Tonvo opens the copilot in a separate browser window. When you share a specific application window (like Discord or Zoom) instead of your entire screen, the copilot window remains invisible to other participants. This makes it perfect for sales calls and interviews.

What is conversation signal detection?

Conversation signal detection is Tonvo's AI feature that identifies key moments during a call: objections from the other person, opportunities to close, hesitation, agreement, and important questions. Each signal is highlighted in real time so you can react immediately.

Use Case

Detect Customer Frustration Before It Escalates

Tonvo uses real-time tone and sentiment analysis to flag frustrated or confused customers the moment their mood shifts. Support agents get live de-escalation suggestions to resolve issues faster and protect your CSAT score.

41%

reduction in escalated calls during pilot programs

28%

improvement in CSAT scores with real-time tone alerts

< 1s

average time from frustration detection to agent prompt

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The Problem

Agents recognize frustration too late to prevent escalation

By the time a support agent notices a customer is upset, the conversation has often passed the point of easy recovery. Missed vocal cues lead to longer handle times, escalations to supervisors, and lower satisfaction scores—costing your team both time and trust.

The Solution

AI-powered tone alerts that keep every call on track

Tonvo continuously monitors the customer's vocal tone and flags rising frustration within milliseconds. Agents receive live prompts with empathy phrases, clarifying questions, and resolution shortcuts tailored to the detected mood, turning potential escalations into positive outcomes.

Key Features for This Use Case

Emotion Detection Alerts

Real-time flags for frustration, confusion, and satisfaction shifts so agents can adjust their approach immediately.

De-Escalation Prompts

Context-aware suggestions like empathy statements and resolution steps delivered the moment frustration is detected.

Team Sentiment Dashboard

Aggregate view of frustration trends, resolution times, and agent performance to help managers coach effectively.

Faster Resolution Times

Early intervention reduces average handle time by addressing root concerns before the customer disengages.

“Our escalation rate dropped dramatically in the first month. Agents feel more confident because they see the warning signs before the customer even raises their voice.”

Priya S., Support Operations Manager at HelpStack

Frequently Asked Questions

How does Tonvo detect customer frustration?

Tonvo analyzes vocal patterns—pitch, pace, volume changes, and specific language cues—in real time. When these indicators cross a frustration threshold, it alerts the agent with a contextual de-escalation suggestion within milliseconds.

Can managers see frustration trends across the team?

Yes. On the Team plan, managers get access to aggregate sentiment dashboards that show frustration frequency, average resolution time after alerts, and per-agent de-escalation performance.

Does Tonvo work with existing support platforms?

Tonvo captures audio from Zoom, Google Meet, and Discord. If your support calls run on one of these platforms, Tonvo works alongside your existing ticketing and CRM tools without requiring a separate integration.

Will Tonvo slow down my support workflow?

No. Tonvo runs as a lightweight overlay and processes audio locally with sub-200ms latency. Agents see coaching prompts in a sidebar without leaving their current workflow or switching applications.

Related Resources

Feature

Sentiment Analysis

Industry

Customer Support Centers

Guide

De-Escalation Techniques Guide

Use Case

Remote Meeting Communication

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