Use case

Know What to Say on Everyday Calls

Tonvo helps you on the calls of daily life: customer service, your landlord, your bank, an administration. While you talk, it transcribes the call, shows the question you were just asked and up to three replies you can say, so you can stay clear and polite and get what you called for.

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The Problem

Short calls that matter more than they should

A call to a help line, a landlord or an office is often short, but it can decide whether you get a refund, a repair or a file unblocked. You wait on hold, the person speaks fast, uses words you do not know, or asks something you did not expect, and the call ends before you said what you meant to say.

The Solution

The question you were asked, and words you can use

Tonvo follows the call as it happens and transcribes it, so you can read back a sentence you missed. It shows the question the other person just asked, up to three replies ready to say, and a short read on the moment. If you need something specific, type a question to the copilot with Ask, for example how to ask politely for a written confirmation. After the call, a recap helps you remember what was said and what comes next.

Key features for this use case

The Question Just Asked

When the agent asks for a detail or pushes back, Tonvo shows the question clearly so you know exactly what to answer.

Three Replies Ready to Say

Up to three replies written for what was just said, so you can stay calm, polite and precise. Say one, change it, or ignore all three.

Ask the Copilot

Type a question during the call, for example how to ask for a reference number or what to say if they refuse.

A Recap After the Call

A recap after each session, so you can note what was agreed and what you need to do next.

Frequently asked questions

What kind of everyday calls does Tonvo help with?
Any call where you need to explain a situation and answer questions: a refund or a billing error with customer service, a repair or a deposit with your landlord, a card or a fee with your bank, a file or an appointment with an administration. Tonvo shows the question the other person just asked and up to three replies you can say. You decide what to use.
How does Tonvo hear a phone call?
Tonvo listens from your side. On a computer it can use your microphone or the audio of a browser tab you share. On a phone or tablet it listens through the microphone, so put the call on speaker. No bot joins the call.
Can Tonvo help when the call is in a language I am still learning?
Yes. Tonvo transcribes in 10 languages, so you can read what was said if you missed a word. Live translation is available on Ultra and Elite.
Can it help me answer a letter or an email from the same office?
Yes. Paste the message or upload screenshots and Tonvo helps you write a reply. Check facts such as dates, amounts and reference numbers yourself before you send anything.
Can Tonvo help me get ready before I call?
Yes. Before the session, describe the call: who you are calling, what it is about and what you want to get. Tonvo gives you a short goal, up to three opening lines, up to three points to keep in mind and up to three likely questions or pushbacks with a short answer. The live copilot keeps that description in mind during the call. One preparation counts as one Ask request.
Should I tell the person on the line?
You are responsible for informing the people you talk to and for following the rules that apply where you live, such as consent rules. Tonvo recommends telling them. Tonvo does not store audio.

Related resources

Use case

Calls and Meetings in Another Language

Guide

What to Say When Your Mind Goes Blank

Feature

Help Replying to Messages and Screenshots

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